Shipping
We offer a comprehensive nationwide delivery service anywhere in the Mainland UK and the Isle of Wight but excluding the Scottish Islands, the Isle of Man and the Scilly Isles.
Our standard 2 to 3 working day delivery service comes with a charge of £5.50 or free on orders at £30 or more
A next day delivery service is available for £7.50 and can be selected in the checkout process. Next day delivery is subject to the order being received by 11.00am.
Delivery is subject to stock availability and if a product is on a longer lead time, we will notify you by email promptly after receipt of your order.
For queries, please email webshop-help@rehau.uk
Returns
Faulty or damaged products will be accepted for return within 10 days of receipt of delivery.
Upon receival of the returned product and the issuing of a refund confirmation, a full refund will be processed to your original payment method within 10-14 working days.
Products ordered in error that are no longer required will be accepted for return within 10 days of receipt of delivery. These products will be subject to a 25% handling fee. All returned goods must be in a resalable condition.
How to create your return
To create a return please email webshop-help@rehau.uk with the following information:
- Order number
- Item to be returned
- Reason for return
- Image of product to be returned
If accepted our fulfilment partner will email a DPD Return label to you and once received will inspect the goods to confirm their condition and subject to approval issue a refund to your original payment method.