Privacy Policy

For the execution of payments, we collect the payment data provided by you. We receive further payment data from external payment service providers and credit agencies with whom we cooperate for the execution of payments and for credit checks. We only pass on data to our payment service providers that is necessary for processing the payment. Payment data also includes information that is directly related to payment processing and credit assessment. This concerns, for example, information that external payment service providers use for identification, such as your PayPal ID (if you pay with PayPal). Creditworthiness data consists of score values that we obtain about you from external credit agencies. Creditworthiness data makes statements about a person's estimated economic capacity and willingness to perform. This helps companies to avoid payment defaults that occur when customers cannot meet their payment obligations on time or at all. Taking creditworthiness data into account when selecting payment methods is also intended to prevent us from offering our customers payment methods that cannot be offered to them and to prevent our customers from entering into payment obligations that they themselves cannot fulfil. Creditworthiness data is usually determined by so-called credit agencies. From the various data, the credit agencies then calculate a so-called score value, which takes into account, among other things, existing payment obligations and, if applicable, previous payment defaults. Score values are statistically based estimates of a person's future risk of default and are presented as a numerical value, such as a percentage. The cooperation with external payment service providers and credit agencies is country-specific in order to take into account country-specific characteristics and requirements.

If you communicate with us or other users about products (e.g. product reviews) and other topics by phone, post, social media services, contact forms or otherwise, we will collect the content of your communications. Where appropriate, we will forward your communications to the office responsible for your concern. Telephone conversations, for example with our hotline, will only be recorded with your consent for the purposes covered by your consent (e.g. quality assurance, training purposes). Consent to the recording of calls is, of course, voluntary. You can revoke your consent at any time with effect for the future, for example by asking the employee on the phone to stop recording.

Within the REHAU Group, those companies and departments will have access to your data that need it to fulfil our contractual and legal obligations or to fulfil their respective functions within the REHAU Group. Furthermore, we forward your data to those who are involved in the fulfilment of the contract, such as manufacturers, forwarding agents, payment service providers, (technical) service providers.

REHAU will store your personal data for as long as is necessary for the purposes stated in this data protection declaration, in particular for the fulfilment of contractual and legal obligations. This includes the storage of your data for the purpose of a possible recall within the framework of organisational obligations under product liability law. REHAU may also store your personal data for other purposes if or as long as the law permits us to continue storing it for certain purposes, including for the defence of legal claims. Deletion may be waived in cases permitted by law, in particular if the data is anonymous or pseudonymised and deletion would make processing for scientific research purposes or for statistical purposes impossible or seriously impair such purposes.

9. Your rights

Compliance with data protection regulations is monitored by the following bodies, to which anyone can turn: Data Protection Officer of REHAU Industries SE & Co. KG (+ Single Data Protection Officer of other European group companies of REHAU Industries SE & Co. KG pursuant to Art. 37 point 2 of the GDPR):

Dr. Alexander Walter REHAU Industries SE & Co. KG
Rheniumhaus Helmut-Wagner-Str. 1
95111 Rehau Germany
Phone: +49 9283-770
E-mail: datenschutz@rehau.com

Lead supervisory authority

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Fax: 01625 524510

You also have the possibility to check REHAU's compliance with data protection regulations yourself. You are entitled to the following rights:

• Information Law
• Right to access your processed data
• Right to object
• For all processing operations based on Art. 6 I f UK GDPR (see above), you can object the processing on grounds relating to your particular situation.
• Right for disagreement against direct advertising
• You have the right to object at any time against the processing of your data for the purpose of direct marketing. This also applies to profiling in connection with such direct marketing.
• Right of correction, deletion and limitation Right of data portability
• Right to lodge a complaint with a supervisory authority

Further information on data protection at REHAU can be found at https://window.rehau.com/uk-en/privacy-policy